Frequently Asked Questions - Fototastic Events

Sep 15, 2018

What is Fototastic Events?

Fototastic Events is an eCommerce & Shopping website specializing in providing high-quality photo products and services. We offer a wide range of customizable photo gifts such as calendars, mugs, canvas prints, and more, allowing you to preserve your precious memories in a unique and personalized way.

How can I place an order?

Placing an order on Fototastic Events is quick and easy. Simply browse through our selection of photo products, choose the item(s) you wish to purchase, and click on the "Add to Cart" button. Once you have added all the desired items to your cart, proceed to the checkout page to finalize your order. Follow the steps provided, including entering your shipping and payment information, and then confirm your order.

What payment methods do you accept?

We accept various payment methods to ensure convenience for our customers. You can securely pay for your order using major credit cards, such as Visa, Mastercard, and American Express. We also accept payments made through PayPal, a trusted and widely-used online payment platform.

How long will it take to receive my order?

The delivery time for your order depends on several factors, including the shipping method chosen and your location. Once your order has been successfully placed and processed, we will provide you with an estimated delivery timeframe. We strive to ensure timely delivery, typically ranging from a few days to a couple of weeks.

Can I track the status of my order?

Yes, you can track the status of your order by logging into your Fototastic Events account. From your account dashboard, navigate to the "Orders" section, where you will find detailed information about your order, including its current status and tracking number. Simply enter the tracking number on the respective courier's website to track the progress of your package.

What is your return policy?

At Fototastic Events, we aim to provide excellent customer satisfaction. If you are not entirely satisfied with your order, please contact our customer support team within 14 days of receiving your package. We will assist you in returning the item(s) and provide a refund or exchange based on our return policy. Please note that personalized or custom-made items may have specific return restrictions.

Do you offer international shipping?

Yes, we offer international shipping to numerous countries worldwide. During the checkout process, you will be prompted to select your country and provide the necessary shipping information. Please note that international shipping may incur additional fees, such as customs duties and taxes, which are the responsibility of the recipient.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has entered the processing stage, changes may not be possible. If you wish to cancel an order that has already been shipped, you may need to follow our return policy for a refund or exchange.

How can I contact customer support?

Our dedicated customer support team is available to assist you with any inquiries or concerns you may have. You can reach us by using the contact form on our website or by sending an email to [email protected] We strive to provide prompt and helpful assistance to ensure a smooth and enjoyable shopping experience.

Are my personal and payment details secure?

At Fototastic Events, we take your privacy and data security seriously. We utilize industry-standard security measures to safeguard your personal and payment information. Our website is encrypted with SSL (Secure Sockets Layer) technology, ensuring that all data transmitted between your browser and our server remains confidential and protected.

Do you offer bulk ordering services?

Yes, we offer special bulk ordering services for larger quantities of photo products. Whether you need customized gifts for corporate events, weddings, or special occasions, we can assist you. Please contact our customer support team for more information on bulk pricing and personalized solutions tailored to your requirements.

Can I use my own photos for the photo products?

Absolutely! Fototastic Events allows you to upload your own photos to create personalized photo products. You can easily upload your images during the product customization process. We recommend using high-resolution photos to ensure the best print quality. In addition to personal photos, we also offer a wide range of customizable templates and designs for added convenience.

What if I have further questions or need assistance?

If you have any further questions, require additional information, or need assistance with your order, please do not hesitate to reach out to our customer support team. We are here to help and ensure that your experience with Fototastic Events is exceptional from start to finish.

Byron Mattingly
Great selection of custom gifts! 🎁
Nov 12, 2023